Terms And Conditions

Gardeners Harlesden Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Harlesden provides gardening and related services to residential and commercial customers within its operating areas in the United Kingdom. By making a booking, accepting a quotation, or allowing our operatives to carry out work at your premises, you agree to be bound by these Terms and Conditions.

These terms apply to all services supplied by Gardeners Harlesden, including but not limited to garden maintenance, lawn care, hedge and tree work within our permitted scope, planting, soft landscaping, and general outdoor tidy-up services.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Client means the person, company, or organisation requesting services from Gardeners Harlesden.

Company means Gardeners Harlesden.

Services means any gardening, garden maintenance, or related work supplied by the Company to the Client.

Appointment means the agreed date and time slot for the provision of the Services.

Premises means the garden, land, or property at which the Services are to be performed.

2. Scope of Services

The Company provides gardening and garden maintenance services within designated service areas. The exact scope of work for each visit will be confirmed in advance, either through a description at the time of booking or via a written quotation.

Unless explicitly agreed in writing, Services do not include structural work, major tree surgery requiring specialist equipment or permissions, or any work that requires professional surveying, planning consent, or building control approval.

The Company reserves the right to decline any work it considers unsafe, beyond its expertise, or outside the scope of standard gardening services.

3. Booking Process

3.1 Booking requests can be made through the Company’s designated booking channels. A booking is deemed an offer by the Client to purchase Services under these Terms and Conditions.

3.2 A booking is only confirmed when the Company issues explicit confirmation of the Appointment or quotation acceptance. The Company may refuse a booking at its discretion.

3.3 The Client will be informed of the estimated duration of the visit, the nature of the work to be carried out, and whether pricing is hourly based, fixed price, or a combination of both.

3.4 The Client must provide accurate information about the Premises, access arrangements, parking availability, and any relevant site conditions that may affect the Services. Failure to do so may result in additional charges or an inability to complete the work.

3.5 For certain works, the Company may need to conduct an onsite assessment before confirming the final quotation. Quotations are normally valid for a limited period, which will be stated at the time of issue.

4. Access and Client Responsibilities

4.1 The Client must ensure that the Company has safe and reasonable access to the Premises at the agreed Appointment time. This includes providing keys, codes, or access instructions where necessary.

4.2 The Client must ensure that any pets, children, or other occupants are kept away from the work area for the duration of the visit, and that the garden is free from hazardous materials, sharp objects, and animal waste that could pose a risk to personnel.

4.3 The Client is responsible for reporting any underground utilities, irrigation systems, or hidden features that could be damaged by normal gardening activities. The Company will not be liable for damage to items that were not properly identified or were concealed.

4.4 Where parking restrictions apply, the Client is responsible for arranging suitable parking or permits for the Company’s vehicle where reasonably possible. Any parking charges or fines incurred as a direct result of unavailable or restricted parking may be added to the Client’s invoice.

5. Pricing and Quotations

5.1 Services may be priced on an hourly basis or at a fixed quote, depending on the nature of the work. This will be confirmed before the work begins.

5.2 Hourly-based work is charged at the rates provided to the Client at the time of booking, with a specified minimum charge. Time is usually rounded up to the nearest half hour, unless otherwise stated.

5.3 Fixed quotations will describe the work included and the total price. Any work requested by the Client that falls outside the agreed scope may be charged separately, either at an hourly rate or via a revised quotation.

5.4 All prices are in pounds sterling. The Company reserves the right to revise its standard rates from time to time. Any changes will not affect existing confirmed quotations that remain within their validity period.

6. Payments

6.1 Payment terms will be confirmed at the time of booking or quotation. The Company may require full or partial payment in advance for certain services, larger projects, or initial visits.

6.2 For one-off jobs, payment is generally due on completion of the Services, unless agreed otherwise. For ongoing maintenance, the Company may invoice after each visit or on a periodic basis.

6.3 Accepted forms of payment will be specified by the Company and may include bank transfer, card payment, or other cashless methods. The Company may refuse to accept cash at its discretion.

6.4 Where payment is not made on the due date, the Company may charge interest on the overdue amount at the statutory rate applicable to business-to-business or business-to-consumer transactions in the United Kingdom. The Company may also suspend further Services until all outstanding sums have been paid in full.

6.5 The Client agrees to pay any reasonable costs incurred by the Company in recovering overdue payments, including collection agency fees or legal costs.

7. Cancellations, Rescheduling, and Missed Appointments

7.1 The Client may cancel or reschedule an Appointment by giving reasonable notice. Unless stated otherwise at the time of booking, a minimum notice period of 24 hours before the scheduled Appointment is required.

7.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the minimum service charge or a percentage of the quoted price.

7.3 If the Company arrives at the Premises and is unable to gain access, or the work cannot be carried out due to conditions within the Client’s control, this may be treated as a late cancellation, and a call-out or cancellation charge may apply.

7.4 The Company may cancel or reschedule an Appointment due to adverse weather, unsafe site conditions, staff illness, equipment failure, or other circumstances beyond its control. In such cases, the Company will attempt to offer an alternative date and time. The Company shall not be liable for any loss arising from such cancellations or delays, but any prepaid sums for unused Services will be refunded or credited.

8. Performance of Services

8.1 The Company will perform the Services with reasonable skill and care and in accordance with generally accepted standards for gardening work in the United Kingdom.

8.2 Gardening results can depend on weather conditions, soil quality, existing plant health, and other factors beyond the Company’s control. Therefore, the Company does not guarantee specific outcomes such as exact growth rates, plant survival, or long-term appearance.

8.3 The Client is responsible for following any aftercare instructions provided by the Company, such as watering, feeding, or protecting plants and lawns. Failure to follow such guidance may affect results, and the Company will not be liable for any deterioration in those circumstances.

8.4 Any concerns regarding the quality or completeness of the Services should be reported to the Company as soon as possible and within a reasonable time frame, so that the Company can review and, where appropriate, rectify the issue.

9. Waste Removal and Green Waste Regulations

9.1 Unless specifically agreed, standard gardening visits do not include removal of green waste or other waste from the Premises. The Company will usually collect and stack green waste in an agreed location such as a compost area, garden bin, or designated waste container.

9.2 Where waste removal is requested and agreed, it may be subject to additional charges reflecting the volume and type of waste, and compliance with applicable waste regulations in the United Kingdom.

9.3 The Company will handle and dispose of any waste it removes in accordance with relevant laws and regulations, including duties related to the transportation and disposal of controlled waste.

9.4 The Client must not ask the Company to dispose of hazardous or prohibited materials, including but not limited to chemicals, asbestos, electrical items, or large quantities of builders waste. The Company reserves the right to refuse to handle such materials and to charge for any extra time spent dealing with them if they obstruct the work.

10. Health and Safety

10.1 The Company will take reasonable steps to ensure that Services are carried out safely and in compliance with applicable health and safety requirements.

10.2 The Client agrees to co-operate with the Company in maintaining a safe working environment. This includes informing the Company of any known hazards at the Premises and not asking the Company to undertake any work that would be unsafe or contrary to applicable safety regulations.

10.3 The Company may cease work temporarily or permanently if it considers that continuing would pose an unacceptable risk to people, property, or the environment. In such circumstances, the Client may still be liable for charges incurred up to the point at which work was suspended.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under UK law.

11.2 Subject to the above, the Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client in respect of the specific Appointment or project giving rise to the claim.

11.3 The Company shall not be liable for any loss of profits, loss of business, loss of anticipated savings, or any indirect or consequential loss arising out of or in connection with the Services.

11.4 The Company will not be responsible for pre-existing damage, defects, or unhealthy plants or lawns. Nor will it be liable for damage arising from circumstances outside its reasonable control, such as extreme weather, pests, diseases, or third-party actions.

11.5 The Client is responsible for ensuring that any fixtures, ornaments, irrigation systems, garden furniture, or personal items are removed from the work area or clearly identified. The Company will take reasonable care but shall not be liable for minor damage to low-value items left in the immediate work area.

12. Insurance

The Company holds appropriate insurance cover for its activities, including public liability insurance, in line with industry practice. Evidence of insurance can be provided on reasonable request.

13. Complaints and Dispute Resolution

13.1 The Company aims to provide a professional and courteous service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company promptly with details of the issue.

13.2 The Company will review the complaint and, where appropriate, may offer to revisit the Premises, make reasonable corrections, or provide an appropriate remedy, subject to the limitations set out in these Terms and Conditions.

13.3 If a dispute cannot be resolved directly between the parties, the Client may seek independent advice or use any applicable alternative dispute resolution scheme available under UK law. This does not affect statutory rights.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about Clients for the purposes of managing bookings, providing Services, and administering accounts.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws. Details of how personal data is used, stored, and protected may be set out in a separate privacy notice.

15. Changes to Terms and Conditions

15.1 The Company may update these Terms and Conditions from time to time. The latest version will apply to new bookings and to ongoing Services where the Client has been notified of the changes.

15.2 Continued use of the Services after changes have been communicated will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.

By proceeding with a booking or allowing work to commence, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.