Terms and Conditions for Gardeners Harlesden
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Harlesden and on which customers may request, confirm and receive those services. By booking any service, the customer agrees to these terms, which are designed to create a clear and fair understanding between the parties. They apply to domestic and commercial gardening work unless a separate written agreement states otherwise. For the avoidance of doubt, these terms cover booking arrangements, payment, cancellations, liability, waste handling and the governing law applicable to the contract.
In these terms, references to “we,” “us” and “our” mean the gardening service provider, and references to “you” and “your” mean the customer or the person placing the booking. A booking may be made on behalf of another person, but the individual making the booking is responsible for ensuring that all details are accurate. We may decline a request if the work is outside our scope, if the site is unsafe, if the requested date is unavailable, or if the information provided is incomplete.
Any estimate or quotation given for gardening services in Harlesden is based on the information available at the time it is provided. Unless expressly stated otherwise, quotations are not fixed offers capable of acceptance indefinitely. If the nature or volume of the work changes, or if unexpected conditions are discovered, the price may need to be revised before work continues. We will make reasonable efforts to inform you of any material change as soon as practicable.
The booking process begins when you submit a request for a service such as lawn care, hedge trimming, planting, clearance, pressure washing, or general maintenance. We may ask for photographs, access information, site measurements, preferred dates, and any relevant notes about pets, parking, or restricted access. This information helps us assess the work correctly and reduce the likelihood of delays on the day. A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment.
If a site visit is necessary before confirming the job, the visit may be arranged to review the garden condition and identify any special requirements. The final scope of work may differ from the original description if the site inspection reveals additional tasks or safety concerns. We reserve the right to adjust labour time, materials, disposal arrangements, and any quoted amount where the circumstances reasonably require it. Any such adjustment will be made transparently and with reference to the actual work needed.
It is your responsibility to ensure that access is available on the agreed date and time. This includes providing keys, codes, gate access, permission to enter shared areas, and any other arrangements needed for us to complete the service. If access is delayed or refused, we may need to re-schedule the appointment or charge for wasted attendance time. Gardeners Harlesden will not be responsible for losses caused by incorrect access information supplied by the customer.
Payments must be made in the manner and by the date agreed at the time of booking. Unless we agree otherwise in writing, payment is due upon completion of the service or immediately after invoicing. For larger projects, staged payments, deposits, or part-payment in advance may be required. Where a deposit is taken, it forms part of the total price and may be non-refundable in accordance with the cancellation terms below.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. We may provide estimates based on the assumed duration of the job, the number of workers required, the tools or machinery needed, and the expected disposal costs. If additional work is requested by you during the appointment, or if unforeseen conditions require extra labour, additional charges may apply. Any extra charges will be explained before they are incurred where reasonably possible.
Late payment may result in further action to recover the outstanding amount, including reasonable recovery costs, interest, or administrative charges where permitted by law. If you dispute an invoice, you should notify us promptly and provide the reasons for the dispute. You must not withhold payment for undisputed sums while a separate issue is being resolved. Payment may be accepted by bank transfer, card, cash, or another method agreed in advance, but we are not obliged to accept every payment method for every job.
Cancellations must be made as soon as possible. If you need to cancel or rearrange a service, please give reasonable notice so that the slot can be reallocated. For standard domestic appointments, a minimum notice period may apply, and the exact notice period will be confirmed at the point of booking. If you cancel too late, or fail to provide access, a cancellation charge may apply to cover costs already incurred and time reserved for your appointment.
If we need to cancel or reschedule due to adverse weather, equipment failure, staff illness, safety concerns, or circumstances beyond our control, we will try to offer an alternative date. We do not accept liability for inconvenience caused by necessary rescheduling, provided we act reasonably. In some cases, a partial refund or revised appointment may be appropriate, depending on the stage reached and the work already completed. Any refund will reflect the services actually delivered and any non-recoverable costs already incurred.
For services booked in advance, a cooling-off right may apply in some circumstances under UK consumer law. Where a consumer has expressly requested that work begins within the cancellation period, the customer may lose the right to cancel once the service has been fully performed. If cancellation occurs after work has started, you may be required to pay for the proportion of services already supplied, together with any materials specially ordered for the job. These terms do not remove statutory rights that cannot legally be excluded.
Liability is limited in accordance with applicable law. We will carry out our gardening work with reasonable care and skill, using appropriate equipment and competent staff or contractors. However, natural variation in living materials means we cannot guarantee the long-term success of plants, turf, or similar items unless a specific guarantee is given in writing. Results may be affected by weather, soil quality, drainage, existing plant health, and other conditions outside our control.
We are not responsible for damage caused by hidden defects, unstable structures, pre-existing weaknesses, underground services, or items that were not reasonably visible before work began. You should tell us in advance about irrigation systems, cables, buried pipes, delicate features, or any other known hazards. We are not liable for loss arising from inaccurate information supplied by you or from your failure to secure valuables, fragile objects, or vehicles in the work area. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Where we are liable for direct loss or damage, our liability will usually be limited to the value of the relevant service or the amount recoverable under our insurance, whichever is lower, except where the law requires a different approach. We do not accept liability for indirect or consequential losses such as loss of profit, missed opportunity, or business interruption, unless such liability cannot be excluded by law. If you believe we have caused damage, you should notify us promptly and provide reasonable evidence so the matter can be assessed.
Waste produced during gardening work must be handled in line with UK waste regulations and the principles of responsible disposal. Green waste, soil, branches, cuttings, and related materials may be removed as part of the service only if this has been agreed in advance or is included in the quotation. If waste removal is included, we will transport and dispose of it through lawful and appropriate channels. You acknowledge that some items may require separate handling if they are contaminated, mixed with non-green waste, or too bulky for standard collection.
It is your responsibility to tell us about hazardous or controlled materials before work starts. We do not remove asbestos, chemicals, clinical waste, building rubble, oil, fuel, or any other regulated substance unless a separate written arrangement and the necessary legal compliance measures are in place. If prohibited waste is found on site, we may stop work until the issue is resolved, and additional charges may apply if specialist disposal is required. Any waste left behind after a service should be managed by the customer unless we have explicitly agreed to remove it.
If bags, containers, or loading space are required for waste transfer, you must make the space available unless the job description states that we will supply them. The customer remains responsible for ensuring that waste classification information is accurate. We may refuse to remove waste where doing so would breach legislation, create a health and safety risk, or exceed the agreed service scope. By agreeing to these terms, you confirm that you understand the importance of lawful disposal and accurate waste description.
Any materials we supply for use in the service, such as compost, soil, mulch, seed, or replacement plants, remain subject to availability and may be substituted with equivalent products where necessary. Variations in colour, size, and seasonality are natural and do not usually amount to a defect. If a specific product is essential to the service, it should be clearly agreed before the booking is confirmed. Ownership of supplied materials may pass on payment in full, unless otherwise stated in writing.
We may suspend or terminate a booking if you or anyone on site behaves abusively, creates a hazard, or prevents the work from being completed safely. In such circumstances, any payment already made may be retained to the extent it covers work carried out, time reserved, or costs incurred. We may also refuse future work where there is repeated non-payment, unsafe access, harassment, or repeated failure to comply with agreed arrangements. These measures are intended to protect our staff, contractors, and customers alike.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force on the date of booking will normally apply to that booking unless a mandatory change in law requires an immediate update. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force so far as possible. No waiver of any right will take effect unless confirmed in writing.
The contract between you and Gardeners Harlesden is governed by the law of England and Wales. Any dispute or claim arising from, or connected with, these terms or the services provided under them will be dealt with by the courts of England and Wales, unless consumer law or another mandatory legal rule provides otherwise. If you are a consumer, your statutory rights are not affected by this governing law clause.
These Terms and Conditions are intended to be read as a whole and interpreted reasonably. Headings are included for convenience only and do not affect the meaning of the clauses. Where there is a conflict between a specific written agreement and these terms, the specific agreement will prevail to the extent of that conflict. By proceeding with a booking, you confirm that you have read, understood, and agreed to these service terms for Harlesden gardeners and related gardening work.